Connecting YouTube with Google+

About 4 weeks ago Google made it possible to connect your YouTube channel with your Google+ Profile. Many companies hope for a better rating in visibility through this measure, however, it can get quite difficult to do so. Why, I am going to describe in detail.

It is a main problem for connecting these two accounts if you have 2 different e-mail addresses and one of them is a Google Mail. Many people use a Gmail address for their Google+ Account, due to the automated process, which creates a Google+ Account for you if registering with Google Mail. On the other hand, at some point a YouTube account was created, of course with an e-mail address for authorization. This address however, cannot be a Google Mail! Why that is, I cannot tell you, but that’s the failure notice you get, if trying:

Cultural Change through Customer Service & Support via Social Media

Many companies, not only in the tourism sector, go through a cultural change these days, encouraging their employees as well as clients to engage on new media platforms as Facebook, Google+ and Twitter. This period is already ongoing for quite a while, however, it seems a lot of businesses do struggle with sticking to their decisions made and taking the change process to the next level.

The Customer Service and Support via Social Media and new media platforms can be seen as the beginning of a cultural change process which effects entire business operations as well as each and every employee. I would like to sum up these important steps and give reasons, why this process is so protracted and rather difficult, especially within big businesses and groups.

Step 1: Integrating the Customer Support via Social Media and creating workflows

Having introduced Social Media Support to all your platforms and channels the community learns that support is given not just through e-mail, telephone or mail, but also through new media and mostly quite quicker than on all other channels. As daily requests rise, the support process within your company needs to be optimized in security, quality and speed. Requests need to be placed right at the center of knowledge for every single topic. A structured map can help to visualize every step of a workflow to make sure all topics that might occure are covered.